Privacy Notice

Privacy Notice

At HealthSense LLC, we prioritize your privacy. By using our services, you agree to this policy. Contact us at or 646-241-3463 for any questions or concerns. This Privacy Notice has been updated as of May 28, 2024.

How We Collect Your Personal Information

  • We collect your personal information when you actively provide it to us through your interactions with us. 
  • We may automatically collect personal information from you as you use our Apps and Services, as a user or a participant, including recording communications, when enabled, or when you visit our website.
  • We may receive personal information about you from a business or commercial partner or another user of our Apps and Services.
  • We may infer or derive personal information based on other information we collect, such as with Service features that provide conversational intelligence.

What Personal Information We Collect

  • Personal information you actively provide to us or we collect from third parties, business partners, other users, and service providers, or which is publicly available
  • Your contact information/identifiers: name, username, email address, phone number, identity documents, IP address, and any other identifiers a user provides when accessing or using the Apps or Services.
  • Your payment information: Billing name, address, and credit card or other payment information.
  • Other information: social media profiles, LinkedIn URLs, custom profiles and any other information about you that you may voluntarily provide or any information about you that may be publicly available.
  • Account information: Account holders’ usernames and account numbers, phone number, language preference, title, department. Information about your use of non-HealthSense services through integrations with our website, Apps and Services or otherwise: Social media account information, single-sign-on service tokens, Google/Apple/Microsoft sign in tokens.
  • User content: Files, any content of communication in any format (including but not limited to documents, SMS, pictures, transcripts, notes, recordings, voicemails, etc.) or other information you or another user or participant upload, provide, grant access to or otherwise implement. *Note that users and participants control the content that they provide, and it may include any category of personal information.
  • Service Usage Data: Device information (such as IP address, ISP, device and operating system type, operating system and client version, client version, type of microphone or speakers, and other related information), System logs, including usage logs, backend logs, client logs Internal feature usage analytics, Cookie identifiers, Traffic data about the communications that take place through our platform (such as chat, video conferencing) which include, network monitoring data, and call detail records produced by a telephone call or other telecommunications transactions. The call detail record contains various attributes of the call, such as time, duration, completion status, source number and destination number, Quality of Service data, Fraud and threat analysis data, Connection type and related information (e.g., connected over WiFi).
  • Geolocation information:Information about where you are located when using the Services.
  • SMS messages: Content of blocked SMS messages that violate our spam rules.
  • Inferred or derived data: Inferred or derived data may include a summary of information included in recorded content processed by conversational intelligence. Users and participants control the content they provide.
  • Your communications with us: Surveys, voice and video calls and related recordings and transcripts, emails and messages, interactions with chatbots available as part of our Services or Websites, etc.
  • Other information: Any personal information that a user or guest voluntarily provides through their use of the Services, including synchronizing contact information, or through integrations with other applications.
How We Use Your Personal Information

We use your personal information for the following purposes, to: Communicate with you; Verify your identity to prevent fraud in compliance with applicable law; Create your account; Provide you with HealthSense services including respond to your requests for support; Develop and improve the HealthSense Services; Manage your order and our customer relationship; Perform surveys; Provide internal training and ensure quality assurance; Improve and optimize your interactions with our teams; Connect you to and optimize your experience using our Website, Apps, and Services; Provide customers dashboards and reports; Conduct fraud and threat analysis and, detect and prevent spam or unlawful or abusive activity or other violations of our Acceptable Use Policy; Monitor performance of our data centers and networks; Conduct analytics to improve HealthSense’s Website, App and Service performance; Personalize your experience with our Websites, Apps and Services; Comply with applicable law including those regulating call detail records; and Perform billing for our Services. We may use artificial intelligence, machine learning, or other similar technology to provide, maintain, support, and improve our Services and our interactions with you.

Limited Use for APIs

HealthSense’s use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

Cookies and Similar Technologies

We use cookies and similar tracking technology (collectively, “Cookies”) to collect and use personal information about you. For further information about the types of Cookies we use, the functions they perform, and how you can control Cookies, please email us at

How, Why and What Personal Information We Share with Third Parties

We will not share your personal information with any third parties.

How We Respect Your Privacy Rights

We provide you with the opportunity to access, review, modify, and delete your personal information that we process. Requests from End Users regarding personal information we process on behalf of our Customers as a Data Processor or Service provider. We provide our Services and Apps as ordered by our customers and in that context, we act as data processor or service provider on behalf of our customers. In particular, when processing the content of communications such as voicemails, faxes, recordings, etc., in connection with our Services, we do so on behalf of our Customers and in accordance with their instructions as a data processor or service provider. This means that if you believe HealthSense may have collected or stored personal information about you on behalf of a HealthSense customer as a data processor or service provider or if you wish to access, review, modify or delete any content of your communications, under applicable law or otherwise, you should direct your request to that Customer.

Your Privacy Rights as a Resident of Certain U.S. States

The rights described in this section apply only if you are a resident of a state within the United States that has an applicable and effective privacy law providing for the below rights.

  • Data portability: You can ask for a downloadable copy of your personal information in a machine-readable format. You can also request that we transmit the data to someone else where it’s technically possible.
  • Knowledge and access: You may have the right to know more about personal information that we have collected and disclosed in the preceding 12 months. You may be able to access, receive details on collection, the purpose of processing, and any sharing that may have occurred.
  • Deletion: You have the right to request HealthSense to delete the personal information we have collected about you under certain circumstances
  • Non-discrimination for the exercise of your privacy rights: You have the right to not receive discriminatory treatment by HealthSense for the exercise of your privacy rights.
  • Rectification: If you believe that any personal information we are holding about you is incorrect or incomplete, you can request that we change, correct, or supplement the data. You can also correct some of this information directly by logging into your account, if you are a customer. Please contact us as soon as possible if you notice any inaccuracy or incompleteness.
  • No Automated Decision Making: We do not undertake any decision making about you based solely on automated processing, including profiling; however, certain features of our Services could be used by our customers for decision-making purposes.

SMS consent and your phone numbers will not be shared with third parties at any time. We will verify your request using your name and email. Depending on the nature of your request, we may need additional information to verify your identity. You may authorize an agent to make a request on your behalf to exercise your privacy rights under applicable privacy laws. Certain U.S. states provide the right to appeal HealthSense’s denial of an individual rights request. To exercise your rights or to allow your authorized agent to exercise your rights, please submit, or have your authorized agent submit, a ticket through our Data subject access request portal, or contact our Privacy Team at

Unsubscribe from our mailing list

You can manage your communication preferences through the following methods:

  • Following the instructions included in each promotional email from us to unsubscribe from that particular mailing
  • Sending us an email at

These choices do not apply to service notifications or other required communications that are considered part of certain Apps and Services, which you may receive periodically unless you stop using or cancel the App or Service in accordance with its terms and conditions.

How We Keep Your Personal Information Secure

Keeping your information secure is important to us. We have taken appropriate steps designed to reduce the risk that your personal information may be subject to loss, misuse, unauthorized access, disclosure, alteration or destruction.

How Long We Retain Your Personal Information 

We will retain your personal information for no longer than is necessary to fulfill the purposes for which the information was originally collected unless a longer retention period is required or permitted by law, for legal, tax or regulatory reasons, or other legitimate and lawful business purposes.

Where we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.

International Data Transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. Specifically, information collected in the European Economic Area (“EEA”) and the UK, may be transferred to and stored on our servers in the United States and Switzerland, and potentially in other countries where our group companies and third-party service providers and partners operate. These countries may have data protection laws that are different to the laws in your country (and in some cases, may not be as protective).

Third Party Sites

This Notice does not apply to, nor are we responsible for, the privacy, information or other practices of any third parties, including any third party operating any site or service to which the Website or Apps link including but not limited to social media sites. The inclusion of a link on the Website or Apps does not imply our endorsement of the linked site or service. You should check the privacy notices of those sites before providing your personal information to them.

Blogs and Forums

Our Website offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas is public and may be read, collected, and used by others who access them and may remain on the public forum indefinitely. To request removal of your personal information from our blog or community forum, you can submit a request through our online portal. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why. We encourage all users to exercise caution when providing personal information in blogs and community forums.

Updates to this Notice

We may update this Notice from time to time in response to changing legal, technical, or business developments. If we make changes to our Notice, we will post those changes on this page in addition to updating the “Last Updated” or effective date at the top of this webpage. If we make material changes, we will notify you either by emailing you or by posting a notice of such changes prominently on this page prior to such material changes taking effect.

Contact Us

If you have any questions, comments or concerns about this Notice, please email our data protection officer at Or, you can write to us at:

HealthSense LLC

Attn: Administration Department

416 West 52nd Street #525

New York NY 10019 USA